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Under the new system, passengers who purchase individual tickets and make online payments will be able to change tickets directly through the railway operator’s official booking website instead of visiting stations in person.
The online exchange feature follows the earlier rollout of online ticket refunds and is expected to reduce waiting times and ease
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The online exchange feature follows the earlier rollout of online ticket refunds and is expected to reduce waiting times and ease pressure at ticket counters during peak travel periods.
Continuous upgrades and new features on the electronic ticketing system demonstrate Vietnam Railways Corporation’s strong push in digital transformation, applying technology to operations and commerce. The new functions not only improve service quality and convenience for passengers but also help build a modern, civilized and user-friendly transport ecosystem.
Hai Phong News
