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The Social Security sector of Hai Phong considers administrative reform — particularly the promotion of electronic transactions and online public services — a key solution to improving service quality for citizens and businesses.
“Paperless” administration
In recent years, one of the core changes that has made participation in social insurance and health insurance more convenient is the simplification of dossiers and the elimination of unnecessary paperwork.
Citizens now only need to use a chip-based citizen ID card or information on the VNeID application and the “VssID – Digital Social Insurance” app to conduct transactions with the Social Insurance agency, as data has been synchronized and interconnected. Over the past year, tens of thousands of individual accounts have used the social insurance sector’s online public services.
For example, when enrolling in household health insurance or voluntary social insurance, citizens can now complete the entire process online. With just a few steps on a smartphone via the VssID application, the Public Service Portal, or linked banking applications, people can check contribution levels, choose payment methods (monthly, quarterly, semi-annual, or annual), and make payments instantly.
After successful payment, the electronic health insurance card or social insurance book is updated on the application, saving time and travel costs. Over the past year, Hai Phong Social Insurance processed 3,769 automatic renewals of household health insurance cards (individual renewals for each member).
Mr. Tran Thanh Hoang, a resident of Thuy Nguyen Ward, said that since electronic health insurance cards and social insurance books were officially implemented, paying and renewing insurance through online public services has brought many conveniences, enabling him and others to easily track card validity and related benefits.
In addition, the implementation of interconnected public services, such as birth registration, permanent residence registration, issuance of health insurance cards for children under six, as well as death registration and funeral allowance settlement has significantly reduced the time and cost of administrative procedures for citizens. Over the past year, Hai Phong Social Insurance received and processed 32,472 applications for issuing health insurance cards to children under six and 650 applications for funeral allowance benefits.
For businesses, especially large enterprises with many employees, electronic transactions have become routine. Currently, more than 96.63% of enterprises in the city declare and pay social insurance, health insurance, and unemployment insurance contributions via electronic transactions.
Data integration has made “paperless” administrative procedures a reality. To date, more than 3.7 million out of 3.71 million social and health insurance participants in the city (99.73%) have been authenticated against the national population database. With a data system that is “accurate, sufficient, clean, and live,” citizens can more easily conduct transactions with the Social Insurance agency. In particular, deep integration with the VNeID electronic identification application has created an effective digital communication channel.
As a result, the 2025 satisfaction survey of organizations and individuals regarding the services of the Hai Phong Social Insurance agency recorded a high approval rate of 93.17%. Of this, satisfaction with policy development and implementation for social, health, and unemployment insurance reached 93.05%, while satisfaction with the provision of public administrative services reached 93.29%.
Continuing to improve service quality
The simplification process does not stop at registration but also extends to the receipt of benefits and policies. In health insurance-covered medical examinations and treatment, thanks to interconnected and synchronized data, citizens can now use their chip-based citizen ID card or the VNeID and VssID applications instead of paper health insurance cards. As a result, administrative procedures at medical facilities have become faster, reducing waiting times for patients.
For the payment of social insurance and unemployment insurance benefits, citizens and employees may choose to receive allowances such as pensions, sickness benefits, maternity benefits, and others directly through their bank accounts.
Recognizing administrative reform as a foundation for improving service quality for citizens and businesses, Hai Phong Social Insurance has completed its set of administrative procedures and created links and QR codes for public, posting at the headquarters of the city’s Social Insurance agency, its grassroots offices, and Public Administration Service Centers.
Efforts have also been strengthened to promote and encourage citizens and enterprises to use electronic transaction methods and to receive and return administrative results via public postal services, helping save time and effort for organizations, businesses, and insured participants.
Mr. Vu Duc Khien, Deputy Director of Hai Phong Social Insurance, stated that in order to maintain and further improve satisfaction levels among organizations and individuals regarding the services provided by the Social Insurance agency, it is essential to continuously enhance professional expertise as well as the service attitude and responsibility of officials, civil servants, and employees.
The city’s Social Insurance agency has intensified guidance, monitoring, support, inspection, and supervision of grassroots Social Insurance offices to ensure effective and substantive implementation of administrative procedures and public services. It also reviews, advises, and proposes to Vietnam Social Insurance measures to cut and simplify administrative procedures; organizes the integration, connection, and sharing of population data between the Electronic Social Insurance Transaction System and the National Population Database to authenticate citizen information when handling administrative procedures, following the principle of not requiring re-declaration of information already available in the National Population Database.
Additionally, efforts have been strengthened to digitize records and results of administrative procedures related to personal information and documents during the receipt and settlement of procedures at commune-level Public Administration Service Centers and at the city Social Insurance agency’s One-Stop Service Department, in accordance with regulations.
Tu An
