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public services
Hai Phong expands mobile public services to improve access
Hai Phong is expanding mobile public administrative services across its wards and communes, using mobile service points and door-to-door assistance to make government services more accessible.
News
Robots supporting administrative reform
Intelligent robots equipped with artificial intelligence (AI), currently being piloted in Hai Phong, are already proving effective in assisting citizens and easing the workload of administrative officials.
All communes, wards and special zones connected to public service monitoring camera system
Monitoring cameras installed at Public Administrative Service Centers help ensure transparency, enhance accountability, and improve the quality of services provided to citizens and businesses.
Hai Phong announces 625 new, amended and abolished administrative procedures
Hai Phong has announced 625 new, amended and abolished administrative procedures in the first six months of 2026, as part of efforts to improve administrative efficiency and public services for citizens and businesses.
Provincial authorities required to provide fully online public services
Provincial People's Committees, ministries and ministerial agencies are required to provide administrative procedures through fully online public services.
Government advances administrative simplification
Vietnam has issued 11 resolutions aimed at cutting, decentralizing and simplifying administrative procedures, streamlining business conditions, and reducing the number of conditional business lines.
One application, multiple benefits for Hai Phong residents
The Smart Hai Phong application is gradually becoming a direct bridge between residents and the city government.
Strengthening decentralization to communal level to better serve people
Strengthening decentralization to the communal level contributes to improved state management and better serve people.
Hai Phong continues to lead PAR INDEX nationwide
With a score of 95.37%, the northern port city of Hai Phong ranked first nationwide in Vietnam’s 2025 Public Administration Reform Index (PAR INDEX). It marked the third time Hai Phong has topped the country in the PAR INDEX rankings and the second consecutive year the city has led both the administrative reform index and the Satisfaction Index of Public Administrative Services (SIPAS).
Making technology more accessible to people
The “AI Chatbot Application on Zalo Mini App” model and the “An Phong Ward Digital Literacy” page are expected to enhance two-way interaction between local authorities and residents.
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.jpg "One application, multiple benefits for Hai Phong residents")
.jpg "Strengthening decentralization to communal level to better serve people")
