Thursday, 4/6/2026

VN
EN

public services

Hai Phong continues to lead PAR INDEX nationwide

Hai Phong continues to lead PAR INDEX nationwide

With a score of 95.37%, the northern port city of Hai Phong ranked first nationwide in Vietnam’s 2025 Public Administration Reform Index (PAR INDEX). It marked the third time Hai Phong has topped the country in the PAR INDEX rankings and the second consecutive year the city has led both the administrative reform index and the Satisfaction Index of Public Administrative Services (SIPAS).

Making technology more accessible to people

The “AI Chatbot Application on Zalo Mini App” model and the “An Phong Ward Digital Literacy” page are expected to enhance two-way interaction between local authorities and residents.
Accelerating digital transactions to improve citizen services

The Social Security sector of Hai Phong considers administrative reform — particularly the promotion of electronic transactions and online public services — a key solution to improving service quality for citizens and businesses.