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The digitalization of administrative procedures is one of the key measures being vigorously implemented by Hai Phong to improve services for residents and businesses.
Nguyen Thi Dung, a trader in Hong Bang Ward, frequently carries out notarization procedures. Previously, she spent considerable time traveling and waiting to complete administrative procedures.
The process has now become much simpler, as she can conduct transactions online and reuse digitized records in subsequent procedures.
Thai Tan Commune is one of the city's leading localities in administrative procedure digitalization. In addition to efforts to quickly process administrative procedures, the locality also focuses on digitizing input and output records, facilitating future transactions.
Digitalization of administrative records is not only convenient for residents and businesses but also helps reduce pressure on state agencies. With electronic records, searching and retrieving data is simpler and easier, while document storage costs are reduced.
Therefore, the commune has been strongly implementing administrative procedure digitalization for residents and businesses.
"Thanks to the digitalization of administrative records, 100% of transactions at the commune's Public Administrative Service Center have been carried out online since November 2025," said Dang Van Duy, Chairman of Thai Tan Commune People's Committee.
According to results under Index 766 - a set of indicators for directing, managing and evaluating the quality of service for citizens and businesses in handling administrative procedures and public services in real time on electronic platforms under Prime Ministerial Decision No. 766/QD-TTg, Hai Phong achieved an average score of 20.8 out of 22 points for administrative record digitalization.
According to data from the Hai Phong People’s Committee, in the first months of 2026, the rate of digitization of administrative records and administrative procedure outcomes citywide reached 93.97%. The rate of electronic issuance of administrative results reached 95.73%, while the rate of digitization of records and administrative procedure outcomes reached 95.72%. The rate of reuse of digitized information and data reached 98.01%.
To implement Resolution No. 57-NQ/TW on breakthroughs in science and technology development, innovation and national digital transformation, and Project 06 on developing population data, identification and electronic authentication for national digital transformation for the 2022–2025 period with a vision to 2030, Hai Phong has set a target of achieving a 100% digitization rate for administrative records and administrative procedure outcomes and reuse of digitized information and data in administrative procedures.
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