Hai Phong targets modern administration
Hai Phong is applying the TCVN ISO 18091:2020 standard at commune authorities following a specific roadmap, aiming to reform management and administrative practices.
Clear roadmap development
According to Pham Viet Hung, Deputy Director of the Hai Phong Department of Science and Technology, strengthening management and administrative capacity at the commune level has become increasingly urgent amid the operation of the two-tier local government model.
Along with taking on additional responsibilities and authority, grassroots authorities must ensure that their work is handled smoothly and effectively while better meeting the needs of residents and businesses. In response to these practical requirements, Hai Phong is gradually introducing advanced quality management tools into the operations of grassroots government.
To date, communes, wards and State administrative agencies across Hai Phong have widely and regularly applied the national standard TCVN ISO 9001:2015, focusing primarily on standardizing administrative procedures. Meanwhile, TCVN ISO 18091:2020 serves as a specialized upgrade, extending quality management to all public products and services.
According to Hoang Thi Hong Ngoc, Head of the Sub-Department of Standards, Metrology and Quality under the Department of Science and Technology, TCVN ISO 18091:2020 will provide a comprehensive picture of operational performance, clearly identify bottlenecks and areas requiring improvement, and support leadership and direction in local government. For officials, it will provide a clear working system with established procedures, data-driven operations and a continuous improvement approach.
This means that the results localities have already achieved under ISO 9001 can continue to be used and built upon. The value of ISO 18091 lies in providing leaders with additional grounds to accurately assess the current situation, identify the right areas for improvement and verify the results of public service delivery.
On July 2, 2026, the City People's Committee issued a plan to develop and apply TCVN ISO 18091:2020 at commune authorities during the 2026-2028 period. The city selected 33 localities for pilot implementation in 2026. To date, all selected localities have proactively launched and issued plans for implementation.
Ensuring tangible results
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The challenge for Hai Phong is not merely to expand the application of TCVN ISO 18091:2020, but also to ensure that the standard delivers tangible benefits in grassroots management and administration.
In fact, the former Hai Phong city had already gained experience in implementing this standard. Those results have provided a foundation in assessment methods, implementation arrangements and practical experience for the city to continue applying the standard amid significant changes to the local government structure.
Hoang Thi Hong Ngoc also noted that localities should make use of existing data from administrative procedure processing, receipt of feedback and petitions, and socio-economic management to accurately assess the actual situation while avoiding unnecessary additional work.
According to Nguyen Cao Thang, Director of the Department of Science and Technology, Hai Phong aims to have all commune governments across the city developing and applying TCVN ISO 18091:2020 by 2028, moving toward a more scientific, transparent and data-driven approach to governance. When each locality can assess its own performance, accurately identify shortcomings and proactively make improvements, governance effectiveness will gradually improve, contributing to the development of professional and modern grassroots administrations.
NGUYEN THAO