Connecting citizens through digital platforms
Digital transformation and the application of technology are enabling Hai Phong authorities and the city's Vietnam Fatherland Front Committee to promptly receive and address citizens' petitions and feedback through online channels.
Connecting people anytime, anywhere
Recently, residents used the Hai Hung Commune Online Portal to report large accumulations of rubbish along the main road in Thu Phap village that had not been collected. Some waste had even been burned, affecting the environment and people's daily lives. Immediately after receiving the report, the commune dispatched officials to inspect, verify and address the issue.
This is one of many concerns that Hai Hung Commune authorities have received through digital platforms. On average, the commune's online portal receives around 20 to 25 comments and reports from residents each month. The information is forwarded to relevant departments for verification and resolution.
The launch of the 24/7 Digital Fatherland Front Portal has helped diversify channels for receiving public feedback and petitions. Instead of waiting for public meetings and dialogue sessions or travelling directly to government offices, residents can now submit their concerns through digital platforms anytime and anywhere.
Alongside the 24/7 Digital Fatherland Front Portal, Nam Dong Ward maintains local digital information channels at both ward and residential-group levels. This gives residents more ways to contribute opinions and report emerging issues, enabling local authorities and the Fatherland Front to proactively stay informed about developments at the grassroots level.
Timely resolution of public concerns
Since its launch, the 24/7 Digital Fatherland Front Portal of the Hai Phong Vietnam Fatherland Front Committee has received more than 200 comments, reports and petitions from residents. The issues raised mainly concern environmental sanitation, culture, social affairs, healthcare, education, public security and traffic safety.
Upon receipt, the submissions are classified by the city-level Vietnam Fatherland Front Committee and committees in communes, wards and special administrative zones, before being forwarded to competent authorities for consideration and resolution in accordance with regulations.
The 24/7 Digital Fatherland Front Portal not only makes it easier for residents to submit feedback but also provides a diverse source of information, helping the Fatherland Front system identify issues arising from everyday life.
In the coming period, the Standing Board of the Hai Phong Vietnam Fatherland Front Committee will continue to step up communications and promote the role of socio-political organizations and community digital technology teams in guiding residents on how to use the 24/7 Digital Fatherland Front Portal. The system is also expected to make greater use of data to support in-depth social supervision and criticism in localities and sectors.
Hai Phong News