Provincial authorities required to provide fully online public services
Provincial People's Committees, ministries and ministerial agencies are required to provide administrative procedures through fully online public services.
The government issued Decree No. 224/2026/ND-CP on June 24, 2026, detailing the implementation of several provisions of the Law on Digital Transformation. The decree includes provisions on the delivery of online public services through digital platforms.
Under the decree, ministries, ministerial agencies and provincial People's Committees are responsible for providing administrative procedures through fully online public services.
Where services are provided only partially online, ministries, ministerial agencies and provincial People's Committees must publicly disclose on the National Public Service Portal the reasons for doing so, together with the relevant sector-specific legal provisions.
The decree classifies proactive online public services provided by state agencies into four levels.
Level 1 covers services that proactively remind users to complete online public services. Using available data, state agencies identify relevant deadlines, events or obligations and notify, remind and guide individuals and organizations through the online application process in accordance with the law. Individuals and organizations remain responsible for preparing and submitting their applications online.
Level 2 covers services that proactively remind users and prepare application dossiers. In addition to the functions under Level 1, state agencies proactively generate or prepare electronic application dossiers together with the necessary information and data from existing information systems and databases. Individuals and organizations are responsible for confirming or supplementing the information, where necessary, and deciding whether to proceed with the online public service in accordance with the law.
Level 3 covers services that proactively remind users, prepare application dossiers and recommend service options. In addition to the functions under Level 2, state agencies proactively analyze and compare available options and recommend the most suitable online public service where multiple services are available to achieve the same objective or administrative outcome.
Recommendations must safeguard the legitimate interests of individuals and organizations by taking into account costs, processing time, convenience and related obligations, while not limiting their right to choose among available online public services.
Level 4 covers services that proactively remind users, prepare application dossiers, recommend service options and automatically process administrative procedures. Based on data collected and analyzed from digital systems, digital platforms, information systems and lawful databases, state agencies automatically determine when the rights or obligations of individuals and organizations arise and process administrative procedures without requiring them to submit applications, unless otherwise provided by law.
Individuals and organizations must be notified of the processing results and have the right to confirm, reject or request adjustments in accordance with the law.
The decree takes effect on July 1, 2026.