16% reduction in clearance time after implementing centralized customs clearance

According to Customs Sub-Department Region 3, after more than three weeks of operating under the centralized customs clearance model since 1 June 2026, the processing of customs dossiers and cargo release has achieved positive results. Clearance times have been reduced by 16%, contributing to improved service efficiency for businesses.

The Customs Clearance Team has not only maintained the speed of declaration processing and document digitalization but has also expanded its focus to compliance control, proactively detecting and addressing signs of violations during customs procedures.

During implementation, the information technology infrastructure, network systems, and communication lines have remained stable. The system operates with two internal network connections (50 Mbps and 8 Mbps) and a 300 Mbps internet connection serving businesses. No network congestion has occurred during peak hours, ensuring smooth customs clearance operations.

Operational procedures—including the transfer of shipments for physical inspection, instructions for sampling and classification analysis, expert assessments, and the circulation of information related to violations—have been carried out in a coordinated and compliant manner, preventing any backlog or bottlenecks in document processing.

On average, each customs officer in the Customs Clearance Team processes more than 30 declarations per day, meeting the growing workload as import and export activities in the region continue to expand.

According to the assessment of Customs Sub-Department Region 3, the adoption of the centralized customs clearance model has reduced the average clearance time across the sub-department by 16% compared with the previous system, equivalent to saving more than five hours of waiting time per shipment.

Truong Ha