Customs Sub-Department of Region III supports businesses in maintaining import-export momentum
In recent times, the Customs Sub-Department of Region III has strengthened partnerships with businesses, providing timely support and removing obstacles to help them stabilize production, maintain supply chains, and boost import-export growth in the area.
Timely solutions to difficulties
In early April 2025, the US government unexpectedly imposed reciprocal tariffs of up to 46% on certain Vietnamese exports. This policy created significant pressure on exporters, especially those whose primary market is the US.
In response, by mid-April, the Customs Sub-Department of Region III proactively organized a direct working session with Pegatron Vietnam Co., Ltd. at Dinh Vu Economic Zone to promptly listen to and address concerns.
“60 percent of our products are exported to the US. The tariff decision has greatly affected our operations. Thanks to the timely support of the Customs Sub-Department of Region III, our shipments were cleared on schedule, ensuring our business plans,” said Guo Da Wei, Deputy General Director of Pegatron Vietnam Co., Ltd.
Not only assisting major enterprises, the Customs Sub-Department of Region III also frequently holds direct meetings with local companies to promptly identify and resolve their issues. Recently, the sub-department has worked with Aurora Vietnam Footwear Industry Co., Ltd. in Thuy Nguyen ward to clarify matters related to raw material imports and finished product exports.
According to Director Fu Chang Lu, Aurora Vietnam is a 100% foreign-invested company and a strategic partner of global brands such as Nike, Converse, and Puma. “The Customs Sub-Department of Region III has always accompanied and effectively supported us in import-export operations. This foundation gives us confidence to make long-term investments in Vietnam,” he affirmed.
Strengthening cooperation
With the goal of maintaining and developing sustainable partnerships, the Customs Sub-Department of Region III has taken a series of measures to support businesses. Every year, the unit issues plans to develop customs–business relations and relevant parties to encourage greater enterprise participation in customs reform and modernization. Subordinate units regularly organize customs–business meetings to identify and resolve issues faced by companies in import-export and logistics.
In the context of export market challenges, the sub-department has proactively strengthened ties with key local business partners. Multiple communication channels, such as Zalo, Viber, and Facebook, have been established to update policies and expedite procedures. Relevant legal documents are also circulated regularly, ensuring businesses receive accurate and timely information.
In addition, the sub-department frequently coordinates to receive and convey business proposals, contributing to policy improvement and fostering a transparent, favorable, and efficient investment environment. Since the beginning of this year, it has met and held dialogues with hundreds of import-export businesses across the city, including major corporations such as Toyota, Honda, Mazda, and Ford.
Beyond contributing significantly to the city’s import-export growth, the Customs Sub-Department of Region III also plays a vital role in attracting foreign investment and retaining major enterprises by building reliable, transparent, and professional partnerships. With the motto “business-centered service,” the sub-department is steadily affirming its role as a trusted companion of the business community.
HA VY